Softlogic Holdings PLC of Sri Lanka invites applications for the post of Team Leader. You can apply to it before closing date as per the following details. Closing date and other job details are given below.
THE PERSON :
- Ability to perform effectively in a fast-paced, target-driven environment.
- Strong problem-solving and decision-making skills.
- Customer-centric mindset with a focus on service excellence.
- Sound knowledge of basic computer applications and call center systems.
- Proven ability to coach, motivate, and develop team members.
- Strong communication, leadership, and people-management skills.
- Minimum 2 years’ experience in a call center environment (team handling experience preferred).
- Minimum educational qualification: G.C.E. A/L.
THE PROFILE :
- Prepare and circulate basic performance reports, including hourly call volumes.
- Foster a positive, collaborative, and high-performance team environment.
- Ensure strict compliance with company policies, procedures, and service standards.
- Handle customer escalations and ensure timely resolution.
- Track and manage key KPIs including quality, productivity, and customer satisfaction.
- Supervise, lead, and motivate a team of call center agents to achieve individual and team KPIs.
- Monitor daily performance, attendance, and schedule adherence.
Softlogic Holdings PLC Job Vacancies for 2026
| Employer | Softlogic Holdings PLC |
| Job Title | Team Leader |
| Closing Date | 2026 – 01 – 23 |
| English Advertisement Download | Download PDF |
| Source | www.topjobs.lk |
