National Development Bank invites applications for the post of Customer Experience Associates. You can apply to it before closing date as per the following details. Closing date and other job details are given below.
THE PERSON :
- Minimum one year experience in similar capacity with Exposure in banking operations (Branch banking/Cards / Retail credit) would be an added advantage.
- Excellent written and verbal communication skills, with the ability to communicate effectively through digital platforms.
- Strong interpersonal skills, with understanding of Omni channels and social media customer management.
- Proficiency in handling Chat bots, Social media tools would be an added advantage.
- Flexibility to work on shifts, weekends, and holidays as needed.
- A Team player that would collaborate and work with other divisions and own unit.
- Have a basic knowledge of data analytics to identify trends for service improvements.
THE JОВ :
- Respond promptly and accurately to customer inquiries via digital platforms whilst ensuring a high level of customer satisfaction.
- Engage and resolve customer inquiries in a timely and effective manner, addressing their concerns.
- Provide high quality and error free information about our products and services to customers.
- Proactively identify opportunities to enhance customer experience and provide suggestions for improvement.
- Collaborate with other departments to resolve customer concerns and provide feedback and suggestions.
- Provide accurate MI for management decisions and forecasting.
National Development Bank Job Vacancies for 2026
| Employer | National Development Bank |
| Job Title | Customer Experience Associates |
| Closing Date | 2025 – 01 – 05 |
| English Advertisement Download | Download PDF |
| Source | www.topjobs.lk |
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